Avoid - this company hides from its customers

1) When internet goes down, Supersonic techs have no ideas beyond telling you to restart your routers... OpenServe went down for 24 hours late last week, and Supersonic were unaware of this ! I wasted 2 hours on the phone trying to find out the cause. Supersonic techs were blissfully unaware of the OpenServe outage, and yet Supersonic is supposed to be the "internet service provider".... 2) Accounts and billing departments ignore your e-mails, even those sent to individuals in these departments. I established in April that a billing query / request I sent in February (to multiple recipients) was read then, but not acted on. 3) No company e-mail address on their website . As such, its impossible to deal with Supersonic in writing. This says it all regarding their lack of customer service.