Avoid the heartache

So, the saga from 2021 with supersonic continues:

In 2021, I realized that the service levels received from supersonic do not align with my needs, and I requested a cancellation(See the over 6000 negative reviews here for reference).

I received a phone call in July 2021 confirming the cancellation etc and I followed this up with an email. This was preceeded by literally 100's of emails where I got zero response, even from the CEO at the time.

Phoning the call centre was like playing russian roulette and losing every time, so that avenue had been exhausted as well.

Eventually, by the 1st of August 2021 I was able to go over to another service provider and all was sorted, or so I thought.

I am currently being harassed by VVM debt collectors, on behalf of supersonic, for apparant fees, which, I do not owe as I had another service provider. Yet, at no point in time did supersonic contact me after cancellation, either telephonically nor via email, they simply handed me over, for false charges. Which has prescribed, by the way.

My warning goes out to anyone, if you are an existing client, or a prospective one, stay well clear of this company, as this will end in tears for you, one way or another.

There are service providers out there that put a little bit more effort into their customer service, and deserve your business much more that the folks at supersonic.

I wil continue to comment on their ever present ads on social media with my experience, and warn the public of exactly what kind of business this is, and how they treat customers.