Avoid Supersonic! Zero customer service and ********* business practice is all you get

I wish it was possible to give 0 stars.... Where to begin? I received my monthly bill from supersonic on e-mail last month, and the amount increased by R100. The package (contract) that I signed up for was also different on the invoice. I immediately sent an e-mail to query this (on 2024/03/25) and after numerous follow-up emails, I received the following reply on 2024/04/20 (basically a month later): Good day

"Apologies for the longest wait. The fiber operator has adjusted their prices, and the package you were previously on was discontinued, which is why you have received the above invoice."

So, without any prior notification, they changed my package (contract) and I now pay 10% more, for something I never asked for!

Best is, the download and upload speeds I am getting is not even on par with the original contract speed, never mind the so-called upgraded package.

Stay away from this internet service provider - they are ********* and provide zero service.