Avoid Supersonic fibre - They double debit your account for 2 days prorata fees. Brought daylight *******

I would like to warn all potential customers about SUPERSONIC FIBRE. My husband and I joined Supersonic on 30 July 2026. Without any warning, they debited DOUBLE the monthly amount from his account. When I queried it, I was told it is "prorata fees" for July. How can prorata for 2 DAYS (30th & 31st July) be OVER R600?? That is more than the full monthly fee! This is absolute daylight *******.

There was zero transparency about this during signup. You join thinking you are paying your package price, then they clean out your account with ridiculous hidden prorata charges.

Their billing department is impossible to reach and does not call you back.

We have requested an immediate reversal of our funds. If this is not resolved urgently, we are cancelling our service. This is no way to treat new customers.

I will also be escalating this to ICASA and the Consumer Goods and Services Ombud.

Avoid Supersonic until they fix their billing practices.