Avoid like the plague!!!

1. My wifi has not been working for a year. 8 months ago I asked them to come fix it. I followed up 4 times since. No one has called. No one has come to fix it. Wifi is still not working. I'm paying for nothing!

2. I tried to cancel the whole of February due to this. No one got back to me. Eventually, on their whatsapp chat, someone informed me to cancel via email. Now because I canceled the 2nd March, I'm still expected to pay the whole of April as well because they need a calendar month notice, even though I've been trying to cancel since February. Also, they said someone will phone me but it's been 3 weeks and I haven't received a call?? (typical).

3. Their sales staff told me to pay the difference the following month (April 2022) because I was overcharged when I downgraded a year ago. I've been receiving invoices saying I'm owing over R400 because I "short paid" them the one month. They refuse to send me the call recording, they ignore my enquiries and the financial manager called me and shouted at me, also saying it doesn't matter what the sales staff says?? I've received countless invoices and sms's saying I'm owing since.

And yet not 1 call about fixing my wifi. Fantastic!

Misinformed staff. Don't own up. Ignore clients. Don't fix faults. Just take the money. Highly dissapointed.