Atrocious Customer Service.

Their internet service is really great. Problem is their customer service. It's simply appalling. It's slow and the support is usually useless.

Today I noticed my 8Gb rol***** and my 10Gb nighttime total were gone, and somehow they've been added to my anytime total usage. So now I'm suddenly spend my month's allowance. I have contacted them via WhatsApp. 2 hours later they've rep****, have asked me for some info and escalated the issue to their technical department. 9 hours later I have asked for an update and somebody has rep**** to tell me how to check my usage through their website. So obviously this person hasn't read any of the previous communications. I have asked for further clarification on my issue. Maybe they will reply tomorrow.

Problem is my data is suddenly almost exhausted and I need it for my work.

And to make things worse, their top-up system doesn't work.

What a pity!