APPAULLED AT THE CUSTOMER SERVICE

I made contact with Supersonic to relocate my service, and was advised to cancel the and reorder due to my package note being available at the new address. I spoke to a number of consultants who assisted me with the relocation process. and at no point during this entire process did anyone care to mention the relocation fee.

Today I received a call to say there is a relocation fee of R800.00 which will be charged, however at no point during the process of relocating my service was this fee ever mentioned to me, and the justification for that is 'its in our terms and conditions'

I'm utterly disappointed by the customer service, and my overall experience when trying to reach you has been frustrating.

The waiting time to speak to a consultant is too long, your whatsapp number is forever under maintenance. Overall it is a nightmare to get through to anyone, any issues raised are never attended to. Absolutely appalled at this service.