LS
Lesego S
1 reviews | Active since Jul 2011
18 Jun 2024, 13:38
Appalling support, no credit for long downtimes
Don't know where to start Ref number: SST384997 . I have not had internet connection since Saturday 8 June.
Their WhatsApp support line is ridiculous. Long wait times and chat restarts when they take long to provide feedback.
The telephone number makes you hold for a long time.
They claim they escalated to metrofibre, ***. No updates over a week later.
They say they don't give credit for down time.
Over a 1/4 of the month of no internet that I must pay for!?!?
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Replies (1)
Supersonic 's replyOfficial
20 Jun 2024, 10:38Good day, Lesego,Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to the relevant team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to the relevant team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Supersonic 's reply20 Jun 2024, 10:38
Official
Good day, Lesego,Thank you for reaching out to Supersonic.
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to the relevant team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM
Our sincere apologies for the frustration and inconvenience caused.
Your query has been escalated to the relevant team to assist, and feedback will be provided as soon as possible.
Kind regards,
AM