AS
Albert S
1 reviews | Active since Jul 2015
20 Jan 2021, 08:45
Appalling service just goes on and on and on
Dear Sandra
Compliments for the new year. It feels like we need to share numbers as the appalling service from Supersonic is never ending. So my BIN number issue was never solved. I've given up and hope it will be sorted once I get cut off eventually. In addition "not so" Supersonic have double billed me the last two months and almost sure the same will happen this month end. I have logged a call as per normal but nothing gets done to reimburse me...it's been 20 days (CAS -352652-Y0D0P5). Bet you the case number was just closed. Why are there no consequences or accountability in Supersonic for bad service? I'm actually surprised that I'm still a client, guess I'm struggling with Stockholm syndrome.
Helpful (0)
Replies (11)0
Replies (11)
Supersonic 's replyOfficial
22 Jan 2021, 06:12Hello Albert,
My apologies! I am looking into this now and we will be in touch as soon as possible to assist.
Regards,
Sandra
My apologies! I am looking into this now and we will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply22 Jan 2021, 06:12
Official
Hello Albert,
My apologies! I am looking into this now and we will be in touch as soon as possible to assist.
Regards,
Sandra
My apologies! I am looking into this now and we will be in touch as soon as possible to assist.
Regards,
Sandra
AS
Albert S's updateReviewer Update
25 Jan 2021, 13:55Hi Sandra
Got a call from Tyron Naidoo who promised to resolve the double billing issue. Unfortunately Supersonic again double billed me this month. So 3 months in a row!!! Sandra there must be somebody that can help. This beggars believe. In addition a static IP charge which I cancelled more than a year back is again appearing on my bill. This is getting really bad now. Please assist, thank you
Got a call from Tyron Naidoo who promised to resolve the double billing issue. Unfortunately Supersonic again double billed me this month. So 3 months in a row!!! Sandra there must be somebody that can help. This beggars believe. In addition a static IP charge which I cancelled more than a year back is again appearing on my bill. This is getting really bad now. Please assist, thank you
AS
Albert S's update25 Jan 2021, 13:55
Reviewer Update
Hi Sandra
Got a call from Tyron Naidoo who promised to resolve the double billing issue. Unfortunately Supersonic again double billed me this month. So 3 months in a row!!! Sandra there must be somebody that can help. This beggars believe. In addition a static IP charge which I cancelled more than a year back is again appearing on my bill. This is getting really bad now. Please assist, thank you
Got a call from Tyron Naidoo who promised to resolve the double billing issue. Unfortunately Supersonic again double billed me this month. So 3 months in a row!!! Sandra there must be somebody that can help. This beggars believe. In addition a static IP charge which I cancelled more than a year back is again appearing on my bill. This is getting really bad now. Please assist, thank you
Supersonic 's replyOfficial
26 Jan 2021, 09:41Hello Albert,
I have escalated this to the customer experience manager. She will get this rectified for you ASAP. My apologies once again for the inconvenience caused.
Regards,
Sandra
I have escalated this to the customer experience manager. She will get this rectified for you ASAP. My apologies once again for the inconvenience caused.
Regards,
Sandra
Supersonic 's reply26 Jan 2021, 09:41
Official
Hello Albert,
I have escalated this to the customer experience manager. She will get this rectified for you ASAP. My apologies once again for the inconvenience caused.
Regards,
Sandra
I have escalated this to the customer experience manager. She will get this rectified for you ASAP. My apologies once again for the inconvenience caused.
Regards,
Sandra
AS
Albert S's updateReviewer Update
29 Jan 2021, 08:21Hello Sandra,
I'm still waiting for the client experience manager to phone me. I have again phoned the call centre as well who promised someone will phone me back. I think I will just start the process of cancelling my service and get a contract directly with Openserve. Although you are trying to assist your colleagues just does not care. How about escalating it to the office of the CFO?
I'm still waiting for the client experience manager to phone me. I have again phoned the call centre as well who promised someone will phone me back. I think I will just start the process of cancelling my service and get a contract directly with Openserve. Although you are trying to assist your colleagues just does not care. How about escalating it to the office of the CFO?
AS
Albert S's update29 Jan 2021, 08:21
Reviewer Update
Hello Sandra,
I'm still waiting for the client experience manager to phone me. I have again phoned the call centre as well who promised someone will phone me back. I think I will just start the process of cancelling my service and get a contract directly with Openserve. Although you are trying to assist your colleagues just does not care. How about escalating it to the office of the CFO?
I'm still waiting for the client experience manager to phone me. I have again phoned the call centre as well who promised someone will phone me back. I think I will just start the process of cancelling my service and get a contract directly with Openserve. Although you are trying to assist your colleagues just does not care. How about escalating it to the office of the CFO?
Supersonic 's replyOfficial
29 Jan 2021, 08:32Hello Albert, I am following up on this for you now. My apologies for the delay.
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply29 Jan 2021, 08:32
Official
Hello Albert, I am following up on this for you now. My apologies for the delay.
Regards,
Sandra
Regards,
Sandra
AS
Albert S's updateReviewer Update
04 Feb 2021, 19:36Hi Sandra,
I'm still waiting for the customer experience manager to phone me - 8 days have passed. Surely there must be away that I can escalate to the CEO of Supersonic, Calvin Collett? Instead of bragging about wireless 5G in the media he should maybe pay more attention to the lack of customer service. How can I contact him? Please advise.
Thank you
Albert
I'm still waiting for the customer experience manager to phone me - 8 days have passed. Surely there must be away that I can escalate to the CEO of Supersonic, Calvin Collett? Instead of bragging about wireless 5G in the media he should maybe pay more attention to the lack of customer service. How can I contact him? Please advise.
Thank you
Albert
AS
Albert S's update04 Feb 2021, 19:36
Reviewer Update
Hi Sandra,
I'm still waiting for the customer experience manager to phone me - 8 days have passed. Surely there must be away that I can escalate to the CEO of Supersonic, Calvin Collett? Instead of bragging about wireless 5G in the media he should maybe pay more attention to the lack of customer service. How can I contact him? Please advise.
Thank you
Albert
I'm still waiting for the customer experience manager to phone me - 8 days have passed. Surely there must be away that I can escalate to the CEO of Supersonic, Calvin Collett? Instead of bragging about wireless 5G in the media he should maybe pay more attention to the lack of customer service. How can I contact him? Please advise.
Thank you
Albert
Supersonic 's replyOfficial
04 Feb 2021, 20:39Good day Albert.
My sincere apology for the delays and frustration caused by us. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused by us. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
Supersonic 's reply04 Feb 2021, 20:39
Official
Good day Albert.
My sincere apology for the delays and frustration caused by us. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
My sincere apology for the delays and frustration caused by us. Please note I will be in contact with the relevant department so we can get this resolved.
Kindest Regards,
Joshua
AS
Albert S's updateReviewer Update
05 Feb 2021, 08:28Hi Joshua
Thank you, appreciated. I just hope I don't get double billed again and you cancelled the incorrect package. I should be on a 10/10 uncapped package.
Regards
Albert
Thank you, appreciated. I just hope I don't get double billed again and you cancelled the incorrect package. I should be on a 10/10 uncapped package.
Regards
Albert
AS
Albert S's update05 Feb 2021, 08:28
Reviewer Update
Hi Joshua
Thank you, appreciated. I just hope I don't get double billed again and you cancelled the incorrect package. I should be on a 10/10 uncapped package.
Regards
Albert
Thank you, appreciated. I just hope I don't get double billed again and you cancelled the incorrect package. I should be on a 10/10 uncapped package.
Regards
Albert
AS
Albert S's updateReviewer Update
05 Feb 2021, 10:29Finally some good service. Much appreciated.
AS
Albert S's update05 Feb 2021, 10:29
Reviewer Update
Finally some good service. Much appreciated.
AS
Albert S's updateReviewer Update
24 Feb 2021, 14:45Dear Joshua,
It seems Supersonic is now billing me for a 10/5 contract. It should be a 10/10 uncapped package. I have also noticed my line speed dropping the last 3 days. Maybe it is because of this change. I don't know anymore. Can you please assist in getting this sorted out. It is highly upsetting and time consuming to deal with these constant issues while my focus should be on work and not constantly need to deal with Supersonic issues. This has been going on since I moved house in November last year. Please assist.
Many thanks
Albert
It seems Supersonic is now billing me for a 10/5 contract. It should be a 10/10 uncapped package. I have also noticed my line speed dropping the last 3 days. Maybe it is because of this change. I don't know anymore. Can you please assist in getting this sorted out. It is highly upsetting and time consuming to deal with these constant issues while my focus should be on work and not constantly need to deal with Supersonic issues. This has been going on since I moved house in November last year. Please assist.
Many thanks
Albert
AS
Albert S's update24 Feb 2021, 14:45
Reviewer Update
Dear Joshua,
It seems Supersonic is now billing me for a 10/5 contract. It should be a 10/10 uncapped package. I have also noticed my line speed dropping the last 3 days. Maybe it is because of this change. I don't know anymore. Can you please assist in getting this sorted out. It is highly upsetting and time consuming to deal with these constant issues while my focus should be on work and not constantly need to deal with Supersonic issues. This has been going on since I moved house in November last year. Please assist.
Many thanks
Albert
It seems Supersonic is now billing me for a 10/5 contract. It should be a 10/10 uncapped package. I have also noticed my line speed dropping the last 3 days. Maybe it is because of this change. I don't know anymore. Can you please assist in getting this sorted out. It is highly upsetting and time consuming to deal with these constant issues while my focus should be on work and not constantly need to deal with Supersonic issues. This has been going on since I moved house in November last year. Please assist.
Many thanks
Albert
AS
Albert S's updateReviewer Update
25 Mar 2021, 15:17Hi Joshua
Supersonic is again bungling my account. It seems you now want to charge me for the last 6 months in one go - R3,450!!!. This is no joke and quite frankly unacceptable. How can Supersonic get it so wrong. You actually owe my R175 still from the Feb 2021 statement after correcting all the double charging / old IPs / wrong packages etc. I really need someone to resolve my problem once and for all. Every month the corrections are reversed and we are back at square one. Can a client experience manager not resolve the issue?It looks like your accounting system is reversing all the corrections every month. Please help!!! Thank you Albert
Supersonic is again bungling my account. It seems you now want to charge me for the last 6 months in one go - R3,450!!!. This is no joke and quite frankly unacceptable. How can Supersonic get it so wrong. You actually owe my R175 still from the Feb 2021 statement after correcting all the double charging / old IPs / wrong packages etc. I really need someone to resolve my problem once and for all. Every month the corrections are reversed and we are back at square one. Can a client experience manager not resolve the issue?It looks like your accounting system is reversing all the corrections every month. Please help!!! Thank you Albert
AS
Albert S's update25 Mar 2021, 15:17
Reviewer Update
Hi Joshua
Supersonic is again bungling my account. It seems you now want to charge me for the last 6 months in one go - R3,450!!!. This is no joke and quite frankly unacceptable. How can Supersonic get it so wrong. You actually owe my R175 still from the Feb 2021 statement after correcting all the double charging / old IPs / wrong packages etc. I really need someone to resolve my problem once and for all. Every month the corrections are reversed and we are back at square one. Can a client experience manager not resolve the issue?It looks like your accounting system is reversing all the corrections every month. Please help!!! Thank you Albert
Supersonic is again bungling my account. It seems you now want to charge me for the last 6 months in one go - R3,450!!!. This is no joke and quite frankly unacceptable. How can Supersonic get it so wrong. You actually owe my R175 still from the Feb 2021 statement after correcting all the double charging / old IPs / wrong packages etc. I really need someone to resolve my problem once and for all. Every month the corrections are reversed and we are back at square one. Can a client experience manager not resolve the issue?It looks like your accounting system is reversing all the corrections every month. Please help!!! Thank you Albert