JM
Judy M
1 reviews | Active since Jan 2021
18 Jan 2021, 19:18
Appalling service
Dreadful service. LTE broadband ordered & deposit paid on 22nd Dec 2020.. no delivery to date. Called support on 4th Jan, assured my case was being escalated & would be resolved by 8th Dec. Still no delivery. Countless follow up texts sent to the WhatsApp support, constant bouncing from "agent" to "agent" with no responses. Claims that courier is at fault, delivery attempted.. but no contact was made on provided cellphone numbers. Appallingly bad customer service.
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Supersonic 's replyOfficial
22 Jan 2021, 05:55Hello Judy,
Apologies for the frustration that you have experienced. Kindly note that we are looking into this as a matter of urgency and will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the frustration that you have experienced. Kindly note that we are looking into this as a matter of urgency and will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply22 Jan 2021, 05:55
Official
Hello Judy,
Apologies for the frustration that you have experienced. Kindly note that we are looking into this as a matter of urgency and will be in touch as soon as possible to assist.
Regards,
Sandra
Apologies for the frustration that you have experienced. Kindly note that we are looking into this as a matter of urgency and will be in touch as soon as possible to assist.
Regards,
Sandra