APPALLING SERVICE!!!!!

From the time of sending through an application for WiFi installation to activation of temp SIM card in router, I have NEVER experienced such horrific service from a service provider!!! It has taken OVER A MONTH to have an application simply processed and over FOUR DAYS for a temp SIM card to be activated for home use - this which I’m sure is done by the click of a button! I am appalled at the level of incompetence of the consultants when speaking to them over the phone, I have been told I’d receive call backs, emails etc and NONE has been seen through on their side. Today I spoke to a consultant by the name of ZAMA who ensured me that a line manager by the name of Shereen would call me back, only to find 2 hours later when I called them AGAIN, that there is NO manager by such name!!!???!! This is extremely worrying that a consultant blatantly lies to a customer. I am further horrified by the lack of urgency to attend to a client especially since I have had the patience and understanding that it has been December and turn around time would be slower than usual. It has now come to this where social media reviews are my only option to get some sort of response from management, IF ANY!!!! This is no longer causing me an inconvenience but MONEY as I am working from home and have NO means of internet connection, the lack of consideration has left such a bitter taste in my mouth and I am certain never to recommend this service provider moving forward.