GT
Gregg T
1 reviews | Active since Feb 2012
07 Feb 2024, 10:43
Appalling service
I am trying to relocate the fibre plan. The complete lack of service is beyond belief. Every day for the past 12 days:
I have tried to get help on WhatsApp I have tried on Hello Peter I have asked for a callback on WA I have asked for a callback on the website I have tried to phone the help line directly
Pilani, Tyron and by Tsipiso have all promised a call back. Not one has.
I have a router. I have an ONT box. Yet apparently the order with Vumatel was only placed 9 days after the relocation order.
I want a call back NOW.
Helpful (0)
Replies (10)0
Replies (10)
Supersonic 's replyOfficial
07 Feb 2024, 11:13Good day, Gregg,
On behalf of Supersonic, I apologise for the inconvenience we caused you with the delay regarding your relocation.
I will be doing a follow-up with our Project Management Office team concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
On behalf of Supersonic, I apologise for the inconvenience we caused you with the delay regarding your relocation.
I will be doing a follow-up with our Project Management Office team concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply07 Feb 2024, 11:13
Official
Good day, Gregg,
On behalf of Supersonic, I apologise for the inconvenience we caused you with the delay regarding your relocation.
I will be doing a follow-up with our Project Management Office team concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
On behalf of Supersonic, I apologise for the inconvenience we caused you with the delay regarding your relocation.
I will be doing a follow-up with our Project Management Office team concerning your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
GT
Gregg T's updateReviewer Update
08 Feb 2024, 08:17I was promised Vumatel would be at my home at 8am sharp this morning. I am late for work. They have not arrived and it's a 30 minute wait time on phone support
The appalling service continues. I want a refund for this period
The appalling service continues. I want a refund for this period
GT
Gregg T's update08 Feb 2024, 08:17
Reviewer Update
I was promised Vumatel would be at my home at 8am sharp this morning. I am late for work. They have not arrived and it's a 30 minute wait time on phone support
The appalling service continues. I want a refund for this period
The appalling service continues. I want a refund for this period
Supersonic 's replyOfficial
08 Feb 2024, 08:29Good day, Gregg,
On behalf of Supersonic, I apologize for the inconvenience we caused you with the delay regarding your relocation.
I will be doing a follow-up with our Project Management Office team concerning your query.
Kind regards,
Supersonic 's reply08 Feb 2024, 08:29
Official
Good day, Gregg,
On behalf of Supersonic, I apologize for the inconvenience we caused you with the delay regarding your relocation.
I will be doing a follow-up with our Project Management Office team concerning your query.
Kind regards,
GT
Gregg T's updateReviewer Update
08 Feb 2024, 09:36Note that Vumatel simply did not show up this morning at all.
They need to come at lunchtime today, 12:30 sharp, or just cancel the whole thing and refund me
They need to come at lunchtime today, 12:30 sharp, or just cancel the whole thing and refund me
GT
Gregg T's update08 Feb 2024, 09:36
Reviewer Update
Note that Vumatel simply did not show up this morning at all.
They need to come at lunchtime today, 12:30 sharp, or just cancel the whole thing and refund me
They need to come at lunchtime today, 12:30 sharp, or just cancel the whole thing and refund me
Supersonic 's replyOfficial
08 Feb 2024, 09:46Hi Gregg, We have noticed your comment. Please note that process normally takes 7-14 working days for the order to be completed successfully installed. Our order fulfilment team will reach out to you directly as they have promised.
Supersonic 's reply08 Feb 2024, 09:46
Official
Hi Gregg, We have noticed your comment. Please note that process normally takes 7-14 working days for the order to be completed successfully installed. Our order fulfilment team will reach out to you directly as they have promised.
GT
Gregg T's updateReviewer Update
08 Feb 2024, 09:52No that is not acceptable at all.
You should inform yourself of the full story of this relocation before replying here.
Again - I already have a ONT box and a router.
Despite chasing since the 26th of Feb, THE ORDER TO VUMATEL WAS ONLY PLACED TEN DAYS LATER - THIS PAST SUNDAY.
That is incompetence.
You should inform yourself of the full story of this relocation before replying here.
Again - I already have a ONT box and a router.
Despite chasing since the 26th of Feb, THE ORDER TO VUMATEL WAS ONLY PLACED TEN DAYS LATER - THIS PAST SUNDAY.
That is incompetence.
GT
Gregg T's update08 Feb 2024, 09:52
Reviewer Update
No that is not acceptable at all.
You should inform yourself of the full story of this relocation before replying here.
Again - I already have a ONT box and a router.
Despite chasing since the 26th of Feb, THE ORDER TO VUMATEL WAS ONLY PLACED TEN DAYS LATER - THIS PAST SUNDAY.
That is incompetence.
You should inform yourself of the full story of this relocation before replying here.
Again - I already have a ONT box and a router.
Despite chasing since the 26th of Feb, THE ORDER TO VUMATEL WAS ONLY PLACED TEN DAYS LATER - THIS PAST SUNDAY.
That is incompetence.
Supersonic 's replyOfficial
08 Feb 2024, 10:08Good day Gregg, This has been escalated to vumatel, we awaiting feedback.
Supersonic 's reply08 Feb 2024, 10:08
Official
Good day Gregg, This has been escalated to vumatel, we awaiting feedback.
Supersonic 's replyOfficial
08 Feb 2024, 10:09Good day Gregg, This has been escalated to vumatel, we awaiting feedback.
Supersonic 's reply08 Feb 2024, 10:09
Official
Good day Gregg, This has been escalated to vumatel, we awaiting feedback.
GT
Gregg T's updateReviewer Update
08 Feb 2024, 12:00Are they going to be there at 12:30 or not? I'm heading home shortly
GT
Gregg T's update08 Feb 2024, 12:00
Reviewer Update
Are they going to be there at 12:30 or not? I'm heading home shortly
GT
Gregg T's updateReviewer Update
09 Feb 2024, 06:35I got a call from Lunga from Britelink/Vumatel yesterday afternoon.
I was promised that they would be at my house at 17:00 to patch in the ONT box.
I raced home from work early to be there.
They did not pitch. Again.
This is after waiting a half hour in the morning and being late for work, and they didn't pitch then either.
This has gone far beyond a joke at this point.
I was promised that they would be at my house at 17:00 to patch in the ONT box.
I raced home from work early to be there.
They did not pitch. Again.
This is after waiting a half hour in the morning and being late for work, and they didn't pitch then either.
This has gone far beyond a joke at this point.
GT
Gregg T's update09 Feb 2024, 06:35
Reviewer Update
I got a call from Lunga from Britelink/Vumatel yesterday afternoon.
I was promised that they would be at my house at 17:00 to patch in the ONT box.
I raced home from work early to be there.
They did not pitch. Again.
This is after waiting a half hour in the morning and being late for work, and they didn't pitch then either.
This has gone far beyond a joke at this point.
I was promised that they would be at my house at 17:00 to patch in the ONT box.
I raced home from work early to be there.
They did not pitch. Again.
This is after waiting a half hour in the morning and being late for work, and they didn't pitch then either.
This has gone far beyond a joke at this point.