Appalling Customer Service

I've been a Supersonic FTTH client for 3 years now, and not once have I encountered a problem until today. To say the service I received is appalling would be an understatement. I was assigned an agent named Kamogelo. My query was a simple- please check how many devices are connected to the wifi currently. He told me he can't assist several times, this is despite me telling him where to find it, and that an agent assisted me the previous day with the same query. I work for an ISP, so I'm very fami**** with the portal he's using. He gave me the runaround-wasting my time even further, I asked for a complaints email, and 3 hours later ( I promise you) he replies with an email address belonging to some Lesiba. I'm not happy Supersonic, if your agents are trained to treat clients like this, then I'm more than happy to take my business elsewhere,