Appalling Customer service

Gosh where do I start.

This company has caused me so much stress and it all started when I cancelled my subscription. I had cancelled in the first 6 months to which I learned that I was liable for router collection fee of R250. I rejected this service and decided to use a third party because of the *********** service I’ve received from their call centre advisors.

Due to me using a third party carrier it took a while to get delivered to them and they went ahead to deduct R2599 from my account which was debited on 02 October 2023. Imagine my outrage at this point.

I then relentlessly spent so much time on the phone to them trying to sort this out and get my money back.

Their incompetence led to me speaking on the phone with them and then thereafter them continuously closing the tickets which has been the major cause of the hold up on my refund. Can your staff not read thoroughly through the customer’s notes?

Nonetheless, it’s the second month and I’m no further forward. I gained a little hope on Friday/03 November 2023 when I was speaking directly with the finance team. They had told me my case has been escalated and that I would receive an email to which I can directly get hold of them instead of calling through to the contact centre.

This has not been done.

I called again this morning/06 November 2023 and got through again to *********** staff informing me of processes that is not relevant to my case.

Did I mention I am pregnant? I’ve informed them of this status and that I’m out of pocket.

Please think twice before you sign up to them.