Appalling Customer care and *********** employees at Supersonic

If there was a zero rating, I would give this company called Supersonic that hires and protect *********** employees.

Supersonic billed me on an account that I had requested them to close because I was moving house and they continued for 2 months to concurrently bill the old and the new account.

I have been trying to get this issue sorted since May 2022 and it is noted on their system that they have to credit my account, but till today it has not been sorted because the *********** person who is responsible with fixing this this and the billing department are having a “misunderstanding”. Now I am busy getting messages from them that my account is in arrears over an incorrect billing that they made. When I try to escalate the matter, there is no one within the company whom I can reach either by email or by telephone as they are protected by the people you talk to on the frontline.

Now my hard earned good credit score is ruined by other people’s incompetence. Supersonic is not a customer oriented company, they have very poor customer relations.