JM
Johannes M

1 reviews | Active since Oct 2021

20 Oct 2021, 10:12

Appalling Connection

Supersonic service is so bad very bad, I opted for unlimited LTE line as we don't have fiber coverage in our area. I.m paying R998.00 for the so called speeds up to 90 Mbps which i never got.

As i'm typing this review my speed is 12.57 Mbps which is the same speed i'm getting on my RAIN network. I have been complaining about the slow connection for several weeks now and still not getting any joy.

Their Tech support keeps on telling to restart my router which is basically what i do everyday yet no joy. At night network gets worse to a point were i can't even send a mere email.

MTN should be ashamed to associate themselves with such a poor service provider.

0
Replies (4)
Supersonic
Supersonic 's reply20 Oct 2021, 11:09
Official
Good morning Johannes, thank you for reaching out to Supersonic Fiber, we are sorry for the unsatisfactory services rendered, please be advised on of our Superstars will be contacting you shortly.

Kind regards
SN 

Best regards,

JM
Johannes M's update20 Oct 2021, 11:25
Reviewer Update
You can't even get my name right. Hopeless.
Supersonic
Supersonic 's reply20 Oct 2021, 12:59
Official
Johannes M, I apologise for the frustration caused, can you please confirm your address with me and send me a speedtest result from http://speedtest.co.za and send the results to my email address ***

Regards
SN

Best regards,

JM
Johannes M's update20 Oct 2021, 14:48
Reviewer Update
I don't internet connection, currently connected using Rain. supersonic is down as usual.