KM
Karabo M
1 reviews | Active since Aug 2020
21 Aug 2020, 08:23
APPALLED BY YOUR SERVICE
Your services unreliable inconsistent and appalling. My router delivered after 3 weeks late because incorrect details were given to the courier company. No i have my router is delivered i still do not have connection. I have been calling daily since i got my router and it is still not connected. Your agents give me a different story daily and tell me my query has been escalated. I want is matter sorted out TODAY or give me my money back.
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
21 Aug 2020, 10:32Hello Karabo,
Apologies for the poor service that you have been exposed to. Kindly note that I have escalated your complaint to the connectivity manager and we will contact you shortly to assist.
Regards,
Sandra
Apologies for the poor service that you have been exposed to. Kindly note that I have escalated your complaint to the connectivity manager and we will contact you shortly to assist.
Regards,
Sandra
Supersonic 's reply21 Aug 2020, 10:32
Official
Hello Karabo,
Apologies for the poor service that you have been exposed to. Kindly note that I have escalated your complaint to the connectivity manager and we will contact you shortly to assist.
Regards,
Sandra
Apologies for the poor service that you have been exposed to. Kindly note that I have escalated your complaint to the connectivity manager and we will contact you shortly to assist.
Regards,
Sandra
KM
Karabo M's updateReviewer Update
21 Aug 2020, 11:34I've been told before my matter has been escalated but I still don't get positive feedback. Why should I believe you now that someone will get back to me?
KM
Karabo M's update21 Aug 2020, 11:34
Reviewer Update
I've been told before my matter has been escalated but I still don't get positive feedback. Why should I believe you now that someone will get back to me?
Supersonic 's replyOfficial
21 Aug 2020, 11:39Hello Karabo,
I realise that, and I do apologise for that. I am keeping tabs on this and will ensure resolution as quickly as possible.
Regards,
Sandra
I realise that, and I do apologise for that. I am keeping tabs on this and will ensure resolution as quickly as possible.
Regards,
Sandra
Supersonic 's reply21 Aug 2020, 11:39
Official
Hello Karabo,
I realise that, and I do apologise for that. I am keeping tabs on this and will ensure resolution as quickly as possible.
Regards,
Sandra
I realise that, and I do apologise for that. I am keeping tabs on this and will ensure resolution as quickly as possible.
Regards,
Sandra
KM
Karabo M's updateReviewer Update
21 Aug 2020, 11:48Please give me a time frame for a response and details of the person handling this matter.
Should they not get back to me then I know who to contact.
Should they not get back to me then I know who to contact.
KM
Karabo M's update21 Aug 2020, 11:48
Reviewer Update
Please give me a time frame for a response and details of the person handling this matter.
Should they not get back to me then I know who to contact.
Should they not get back to me then I know who to contact.
Supersonic 's replyOfficial
21 Aug 2020, 12:56Hi Karabo, thank you for confirming that all is up and running - have a lovely weekend!
Regards,
Sandra
Regards,
Sandra
Supersonic 's reply21 Aug 2020, 12:56
Official
Hi Karabo, thank you for confirming that all is up and running - have a lovely weekend!
Regards,
Sandra
Regards,
Sandra