Appaling Service

I understand with load shedding that you can sometimes be short on staff and that towers can be down, but their Whatsapp chat system is sometimes just unbearable. You sometimes have to wait hours for a response from their team(which I can be okay with if someone responds in the end) but dare I wait a few mins to respond they just close the chat, without even asking if my query has been resolved. Sometimes they don't even read what I said and ask redundant questions(adding to the wait time) Again, I am okay with waiting but as mentioned before it gets annoying if you have to start a chat again. This in turn causes issues for all my clients. The extra star is for the once in a blue moon, helpful support agent you get.

In summary...It's MTN. What did you expect?