App**** for fibre Aug25

App**** for fibre Aug25. Installation took 3 - 4 wks, was billed before I even had an active service. Fibre was eventually installed by the service provider; I contacted Supersonic to activate connection. Was told my order had been cancelled and I would need to start the entire application process again. I was told this twice. I decided not to proceed. Despite never having had any fibre service from them, I started receiving messages in Feb26 stating my “subscription” would be suspended due to unpaid fees. This is completely unacceptable, as there was never any active service. I logged several support tickets requesting. Tickets were closed. I received another message stating my acc had been suspended due to non-payment. Let me be very clear: I never received any internet service from Supersonic, therefore there is no valid reason for any charges