ANOTHER PATHETIC SERVICE FROM SUPERSONIC

WEDNESDAY 3 MARCH I logged a call at Supersonic with Thabile. She could not tell me when will my matter be attended to (in the past they made a booking right there so that I know it will be attended to on such and such date- so that I can make arrangements). I called again 4/3/21 and spoke to Pumeza - still no answer. I used their sms system - only telling me to wait its been attended to. Friday 5/3/21 I called -spoke to Nokwanda - still no answer - I asked her for her Supervisor to call me - NO CALL at all. I called again after 2 hours - spoke to Babonke - still the same - he said the matter has been escalated. I asked to speak to the line manager - he made me to wait for 25 minutes. - did not even get back to me. Still nothing. People really SUPERSONIC has NO CUSTOMER CARE. I even asked Babonke to speak to the CEO who is apparently a Calvin guy - not sure - but that did not even materialised. Supersonic - they will happily take your money - even overcharged me previous month - it was a challenge to get that storted. So yes. - please not sure which service providers you must use - but be ready to STRUGGLE if you going to use Supersonic. I had same experienced in Nov 2020 also with them