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Robin P

1 reviews | Active since Oct 2015

30 Nov 2020, 13:23

Another Month Of Complaining ...

Hi there,

I am not happy with my latest invoice.

During October I wrotye to you guys very disgruntled because my plan was not correct (your 400GB day and night), which was rectified and we both confirmed it was rectified.

Now looking at my invoice and when I login online I am seeing conflicting information namely :

1. i paid that huge bill because of the upgrade (that we can both confirm) 2. when looking at my profile online it says that I am back to my old plan of the 200 GB day and night (remember this was this one I was unhappy with in October) 3. I am being charged as if I am paying for the 400GB day and night 4. I refuse to pay for something I am not getting that was agreed upon over the phone by the person that upgraded my package. 5. I want to know how this is going to be rectified

And to top things off I see you have an uncapped option , it makes little sense for me to be on this plan.

I would like an email sent to me addressing each and every point, with detail and not just some one word answer.

0
Replies (10)
Supersonic
Supersonic 's reply30 Nov 2020, 16:33
Official
Hello Robin, 

I have escalated this query to the head of our customer experience department. She will be in touch as soon as possible to assist. 

Regards,
Sandra 
RP
Robin P's update01 Dec 2020, 10:11
Reviewer Update
Hi Sandra,

I hope you are well and in good health.

I appreciate your assistance and look-forward to their assistance.

Thank you,
RP
Robin P's update07 Dec 2020, 12:29
Reviewer Update
Its been a week and my query is still not resolved and that excludes the customer experience department that never sent me a response.

I called in yesterday and was told the agent cant see anything on my account.

Can someone please tell me what is going on? No-one is taking ownership to address my concerns as your customer.

You guys just stress a person out for stuff that you guys do wrong.

I look forward to your reply.
RP
Robin P's update08 Dec 2020, 11:08
Reviewer Update
Hi There,

Still no response from anyone from your company.

I sent an email requesting an extension my invoice while you guys take a lifetime to a customer.

Once again very bad customer service and no-one in your company is bothered with customer satisfaction or response time to queries.

If this is the standard your company prides itself in then its a real disgrace.

Please entertain me for a moment or two; better yet what excuse do you have and what is going to be done... I am staying tuned.
RP
Robin P's update09 Dec 2020, 11:21
Reviewer Update
And still no response or follow up from anyone.
RP
Robin P's update09 Dec 2020, 11:53
Reviewer Update
What did you do to my connection ?


RP
Robin P's update16 Dec 2020, 13:58
Reviewer Update
Still no assistance or answers...
Supersonic
Supersonic 's reply17 Dec 2020, 16:01
Official
Hello Robin, I have asked the manager of the customer experience team to look into this again My apologies for the delay. 

Regards,
Sandra
RP
Robin P's update17 Dec 2020, 16:05
Reviewer Update
Hi Sandra,

Thanks for getting back, much appreciated.
Supersonic
Supersonic 's reply17 Dec 2020, 16:07
Official
Pleasure, we will get this resolved for you as soon as possible. Apologies once again!