Another disappointing experience.

Two months have passed since I ordered a fibre installation.

I am still without Fibre. Every time we phone to notify them of the technical issue we get ping-ponged between *********** technicians and the phone is put down in your ear.

I had a small glimmer of hope after the last Supersonic complaint here was responded to by a consultant who deals with Hello Peter complaints. But he has now stopped replying and is following the "stellar" example of his project management teams who never respond.

Today, I phoned yet again to follow up on my case reference CAS - 5502 56 - H9SOXO and the consultant informed us that all he could do was log yet another ticket and then after we asked him to escalate he hung up.

Turnaround time on these installations is 7 - 14 days. We are on 2 months, there are still open accounts, that I am invoiced for, routers that are still not collected and it is literally like you just never get past the automated responses.

Again, if there were any other options I would not use these guys but it is the only service provider. How is it this difficult for me to give you my money in exchange for a service? I have spent nearly R600 just this month trying to resolve this, phoning and holding on for help from anyone. And then they have the cheek to hang up on you!

Two weeks back we had a small breakthrough, and they sent out a technician to come to the premises who looked at the box and said he didn't know how to help. When I pushed him to escalate to a manager he too "logged a ticket" and we never hear from him again.

I am literally starting to think there are no project managers, coordinators or managers at Supersonic. Is this just a call centre of people passing you to the guy sitting next to them and hoping you will still pay. I feel like I am being ****med.

While I now have a list of people I can name and shame, I don't want to go to those lengths. Should I just be reporting this to the ombudsman?

If you don't have to use this service. Please don't its never-ending grief.