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AS
Antoinette S

1 reviews | Active since Jan 2023

01 Dec 2023, 13:07

Annoying

Hi, so on the 29th November the technician came to deliver the router. When he left I could not get into Google. So the afternoon of the 29th the router was switched off and the 30th. Today the 1st December he came back to fix it . So all good that's done.i the. Asked about the billing they told me that December will be billed with January so be prepared for a double..OK cool..then I got the invoice that December must be paid by the 15th/12.. to avoid suspension. What **** is that. I get sassa pension and when I asked I was told only to pay in January...I need this sorted. .

0
Replies (7)
Supersonic
Supersonic 's reply01 Dec 2023, 13:23
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
AS
Antoinette S's update01 Dec 2023, 14:45
Reviewer Update
Good day
Has anyone looked at my account as yet. I have still had no feedback pls.
AS
Antoinette S's update01 Dec 2023, 17:12
Reviewer Update
Still no feedback....it does not take that long to check a billing..
Supersonic
Supersonic 's reply01 Dec 2023, 18:58
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
AS
Antoinette S's update02 Dec 2023, 06:26
Reviewer Update
If this is a month to month billing, why must I pay by the 15th December. I was given the router on the 29th November it's was not fully working on my phone. I switched it off and it was off on the 30th. I was told they would bill me a pro rate amount for Nov, then the billing for Dec from the 1st to the 31st plus January must be paid in The date I said for my Debit order. Because December was to late to put the debit order in place. So I was fine with that.
Then I get my invoice saying I must pay before the 15th December...??????? That's not a month.....then are you going to bill me again from the 15th Dec until the 31st Dec....noooo I will pay as I was told the pro rate for Nov.. which was half a day, the December month from the 1st to the 31 st and January bill will be paid as per my date of the debit order.....with no suspended internet....I was this noted with your accounts and an email sent to me that this going to happen......you said you will look into this...but I am still waiting??????
Supersonic
Supersonic 's reply02 Dec 2023, 10:17
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
AS
Antoinette S's update04 Dec 2023, 12:33
Reviewer Update
Hi.
You said u will check my account. I have not heard anything from supersonic.
I want an email regarding this. Pls reply to my review via email.
Antoinette