Annoyed

I received a call from a gentleman yesterday basically advising me that you guys charged me for something you HAVE ALREADY BILLED me for, 3 MONTHS AGO... I mean, quite honestly, I am at my wits end right now.

He was meant to get the head of accounts to call me back, but here I am still waiting for a smoke signal from you guys. Sandra, just so you know, I am pretty angry, you guys put me out of pocket EVERY SINGLE MONTH.

All I want is a refund, and for you to cancel my debit order, I would much rather deal with your company that way, while I look for a BETTER SERVICE PROVIDER because I cannot understand how you guys work.

And then today I do a top up, and was politely advised that if I don't send a POP that my top up will not be loaded.... WOW - what a shocker, how's about ADVISING YOUR CLIENT'S of this.

You know, I work in the service industry and if I had to do HALF of what you guys have done to me, we would have been reported to the Ombudsman, it's quite clear that your company needs some training on customer service.