Annelie Is A Star

I was fuming because I had waited in the call queue for 40min just for a disinterested "customer service" person to hang up on me, before we even got started. On that topic, please do an audit on all short calls. There's no way a call will be a few seconds long or even less than 5min. Investigate.

On a brighter note, Annelie called me promptly after my 1 star review and went out of her way to resolve my issue and get me sorted. It wasn't easy to get my issue resolved because it was one those things where technology is just working against you, but I could see Annelie was doing everything she can and she was amazing to communicate with.

You would have higher customer retention and brand strength if your people were as committed to helping customers as much as Annelie.