*********** and unacceptable service

We all know that in today’s world wifi is very important to everyone. I had my router installed two weeks ago in my new home and on Monday 24/11 woke up with no wifi connection. I phoned Supersonic immediately to report it and was told their SLA is 48hours. I got a ticket no. I phoned Tuesday to follow up and was told their SLA is 72 hours. By now I’ve had to buy data and airtime while I’m paying for wifi. I phoned this afternoon and was by the consultant that it looks like I only created the ticket yesterday and now they first need Frogfoot’s approval to assign a technician. Can’t promise how long it will take. I phoned Frogfoot who confirmed that they can’t find any ticket number for my wifi. The consultant had to create a ticket and now it’s fingers crossed someone might be in the area tomorrow. I looked at Supersonic reviews online and it’s extremely bad. Did I do this before I made the decision to select a provider, I would not have chosen SuperSonic.