LR
Lufuno R

1 reviews | Active since Mar 2022

15 Feb 2024, 12:10

**** and month to Month Contact a joke

29 Nov 2022 at 09:04 Supersonic its a **** contract, its a month to month contract however when you cancel you are given round around about things you were not even aware, -first i must serve 1 month notice which i accepted -secondly it takes 1 month for them to call you to cancel after you have send an email to them for cancellation. -thirdly u are billed for another month on your account to pay because they are ****ming people for paying more even if you cancelled -fourthly when you log a call about the billing you are told that you must wait until 10 December for billing to be corrected - Lastly you must return the router and you will be charged for delivery however that was never communicated when subscripted the month to month contract Please also note that i wont pay for my 1 month notice until all the issue are resolved LM Ramadi

The above was done 2022 and today am receiving call that i have been handed to debt collector , and will be blacklisted , i have proof of correspondence between me and Supersonic and nothing was resolve they milking people's money and ruin their name by handing them to debt Collectors

0
Replies (3)
Supersonic
Supersonic 's reply15 Feb 2024, 13:10
Official
Good day, Lufuno,
Thank you for reaching out to Supersonic.
My sincere apologies for the frustration and inconvenience caused.
I have requested our billing department to investigate, and I will revert with feedback as soon as possible.Kind regards,AM 
LR
Lufuno R's update19 Feb 2024, 11:27
Reviewer Update
Good day

After receiving the above response from Supersonic , i have not yet received any call or email regarding my issue
LR
Lufuno R's update21 Feb 2024, 14:58
Reviewer Update
Lufuno Ramadi your supersonic account has been handed over to VVM for collection.

The above is the SMS received after i was promised by AM above replying to my Review that they will investigate and revert back to me, to date i have not yet received any sort of communication from SUPERSONIC