TM
Thato M

1 reviews | Active since Nov 2022

01 Nov 2022, 16:45

Amanda Cindy with amazing service.

Tough crowd for Supersonic over here but in all the two years I've had their fiber, i gotta say I've never experienced issues. One did come recently when I changed my card details and requested them to do an immediate payment. I was still not connected even the following day, I called in today and got wonderful assistance from a lady called Amanda Cindy. She saw that the problem was i didn't get a new password for my account( The need for a new password seems weird since all I changed was my card details.) But anyway, props to Cindy for quickly figuring that out and giving me my new password. 5 stars for her, but 4 for the company because the agent i dealt with before could have told me that I need a new password.

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Replies (1)
Supersonic
Supersonic 's reply02 Nov 2022, 09:34
Official
Good day, Thato, It's wonderful to hear that you received excellent customer service from Amanda Cindi. We will share your feedback with Amanda and her manager. Kind regards, 
AM