All I wanted to do was move my account to my new address after 7 years - DO NOT USE SUPERSONIC FIBRE

Let me start of by saying I’m appalled at the level of support and service after being a loyal customer of Supersonic since October 2019. I called in on 07/04/2026 to find out how can I move my account and modem to my new address on 28 April 2026. I was told I that need to give 1 months’ notice and cancel my current service and order a new one. I don’t have an issue with that, but what I do have an issue with, is me being charged for not giving 1 months’ notice. So I will be charged for May 2026 at my old residence and must also pay from May 2026 for my new residence. If this is how a loyal customer, who has never missed a debit order in 7 years is treated, then I will cancel today and go with Afrihost at my new residence who offers better value. I had no problem remining a Supersonic customer, but if this is the treatment, Supersonic, does not value or need my account/business. I want someone to call me to explain this rather poor customer experience. I logged this complaint with Supersonic on 07/04/2026. Today I get the following message: Our records shows that your service request #SST*** has been resolved. Every time I rep**** to this mail, i get the same response 5 times. I can't get to speak to a person. So you tell me, how can they closed the case as resolved without contacting me as requested?????