Air fibre installation

I app**** for airfibre from supersonic on Monday via WhatsApp which was a hustle until I went to thier website. I managed to do the application on thie website which was also a hustle but managed to complete the application. My challenge is my application say in progress there is no feedback back as to when they are going to do the installation, I even contacted the person that I was chatting with via WhatsApp and I sent him my reference number and asked when are they going to install the device. H e said they are in my area if i completed the application they will install it that was Wednesday, which they never did the installation. I called the customer services center number that I found in one of their email, I get a voice promp which made me wait for more than 40 minutes with no answer. I tried the number again there was no answer. today I chat with agent and asked when they are going to install the devices he find give me a date and I then asked for or customer services center number where I talk to someone not chat, he tells me he does not know the number. Come the 15th they will debit the money for a service that I do not know I'll ever get since there is no insulation she date.I already did the debit order mandate but am clueless as if get the airfibre. Am so frustrated by supersonic's lack of communication, and worse they can't be reached, if i had an alternative network that covers my area i would have dropped them.