After Sales Service Non Existent

Greetings. I tried logging this fault to Supersonic Fibre for over a week now on behalf of the Darul Islam Mosque Board. Our Supersonic Fibre via Octotel started giving problems last Fri (26 April 2024) already. We've reset the Router, it's NOT on a UPS, but the connection is bad. There are only Green Lights on the Router and the ONT. There are No red lights on. We use the service to Livestream and it used to work ok. If we use the same Recording device with a Vodacom 4G router, the Livestream is fine. The address is, Darul Islam Mosque, c/o Pluto and Gonubie Roads, Surrey Estate, 7764, Cape Town. Access is available 24/7. We've logged a fault via email, FaceBook Messanger but No feedback. I've tried WhatsApp as well but no feedback. I have been on hold for 1h36min already and no answer. I am hoping that they have someone watching this page and that they will make contact with me (I have supp**** ID number and contact details on all their platforms, else they can get me on Facebook Messanger as well, Irfaan Brey). Thank you