Accounts department - can't read statements or email invoices / statements

Supersonic accounts department - please hire people who actually know what they are doing! I had to WhatsApp today because as usual your systems are down (apparently this time it's for a migration but has been like this all week so probably a BS story). I give my details and I'm told "You have been migrated over to an agility system, so as most clients have been moved over, the system is not yet producing statements, however invoices are available, I can advise that the account is showing R197.00 outstanding". So I send a copy of my last statement and payments - no apology for the inability to actually read your own system and the fact that my account is actually MISSING a payment which would put it in CREDIT as the current statement is reflecting a ZERO balance just "CAS-***-Y2J0D8 has been created for the allocation of R895 paid". I also requested that these be EMAILED to me, a foreign policy to this organisation because I have asked for this since inception of the account and yet they expect you to go onto their system and download this for yourself - which one must note, is NEVER generated before the 25th of the month in spite of the generation date being the 1st of that month. Still waiting for the *********** incumbent to email me said statement and invoices. In spite of the following message after my repeating the request of having the documents emailed, was "Thank you for contacting Supersonic, please kindly stay on the line to rate the level of service, have a great day." They were clearly very well aware that I would not rate them so needless to say that message has NOT been forthcoming so I thought I would make it public just how useless they are!