ACCOUNTS AND CANCELLATION

ORDERED AND PAID UPFRONT FOR A LTE ROUTER IN AUG 2020 THEN SUPERSONIC HAD IT DELIVERED IN SEPT TOWARDS THE END OF THE MONTH, THEN THE ROUTER STARTED WORKING ON THE 18TH OF NOV AFTER I HAD LEFT A MESSAGE ON INSTAGRAM. END OF OCT BEFORE THE SERVICE WAS ACTIVE MY ACCOUNT WAS DEBITED AND WHEN I CALLED WAS TOLD WILL BE CREDITED THEN AGAIN END NOV ANOTHER DEBIT WHILE WAS IN CREDIT THEN AGAIN IN DEC OF WHICH I THEN TOLD THEM TO CHANGE PAYMENT METHOD. THE CONSULTANT I SPOKE WITH TOLD ME WILL ONLY BE LIABLE TO PAY END OF FEB BUT THE STATEMENT I RECEIVED DIDNT CORRESPOND SO I SENT AN EMAIL TO SAY I WANT A RECTIFIED INVOICE OTHERWISE WILL NOT MAKE A PAYMENT...I NEVER GOT A RESPONSE FOR THAT...I THEN CALLED THEIR CALL CENTRE WHO TOLD ME THEY OPENED A CASE CAS-570848-W3V0Q6 I THEN REQUESTED TO TERMINATE THEIR SERVICES AND WAS TOLD OF 30 DAYS NOTICE AND THAT IT SHOULD BE IN WRITING WHICH I SENT AN EMAIL AND NO RESPONSE TILL DATE. I WOULD NEVER RECCOMEND THEN TO ANYONE.