Account suspension & poor service from agent.

Dear Supersonic Customer Service / Complaints Team,

I am writing to formally lodge a complaint regarding the suspension of my services, as well as the extremely poor customer service I received when I contacted your support team today.

I have been a Supersonic customer for some time and, to my knowledge, I have never missed a payment since subscribing to your services. I am therefore extremely concerned and frustrated that my services have been suspended without what appears to be a valid reason.

I contacted your support team today and spoke to an agent named Palesa between approximately 15:30 and 15:55. I called twice seeking assistance and clarification regarding the suspension. Unfortunately, instead of receiving professional assistance, I was met with what I experienced as an unhelpful and disrespectful attitude.

I requested to speak to Palesa's Team Leader/Supervisor so that my issue could be escalated. I was then placed on hold for approximately five minutes without any communication or explanation. This is completely unacceptable, particularly when I am calling as a paying customer seeking assistance with a service that has been suspended.

I would like the following to be addressed urgently:

Please provide me with the exact reason my services were suspended. Please confirm whether there is any outstanding amount on my account and, if so, provide a full breakdown. If my account is fully paid up, I require my services to be restored immediately. Please investigate the conduct and handling of my call by Palesa and provide feedback on the outcome. I would also like this complaint formally logged and provided with a complaint/reference number. I have remained a paying customer and have upheld my payment obligations. I therefore expect the same level of professionalism, respect and accountability from Supersonic when I require assistance.

I would appreciate an urgent response and resolution, as I should not be left without service when I have consistently honoured my payments.

Kind regards,