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Sharon M
1 reviews | Active since Jan 2021
02 Dec 2022, 08:26
Account Query
I made a Manual PAYMENT on the 25 and send the Proof of payment to what's app consultant which they advised me that the money has been allocated 5 business days later my account debited again I speak to a Consultant who advised me that they cannot find my payment. I send a PDF document to them with it they advised me that they will allocate it for January why.bad Service Level poor communication Digital Consultants don't even care I should have went to ADSL or Ticket # [SST072237] // Failure of Allocation // Auto Responder
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Replies (4)
Supersonic 's replyOfficial
02 Dec 2022, 10:42Good day Hlulani. An agent will contact you shortly.
Supersonic 's reply02 Dec 2022, 10:42
Official
Good day Hlulani. An agent will contact you shortly.
Supersonic 's replyOfficial
02 Dec 2022, 10:50We had tried to reach you on the contact number which is registered with us, however, it goes to voicemail. The issue on your account is being handled by the relevant department. Please accept our profuse apologies for the inconvinience.
Supersonic 's reply02 Dec 2022, 10:50
Official
We had tried to reach you on the contact number which is registered with us, however, it goes to voicemail. The issue on your account is being handled by the relevant department. Please accept our profuse apologies for the inconvinience.
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Sharon M's updateReviewer Update
02 Dec 2022, 12:59Only Lies they Tell no one called Kindly receive the refund credit note ticket number SST072295
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Sharon M's update02 Dec 2022, 12:59
Reviewer Update
Only Lies they Tell no one called Kindly receive the refund credit note ticket number SST072295
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Sharon M's updateReviewer Update
21 Feb 2024, 17:56I finally left the Service provider and still waiting for the Billing department to allocate payments accordingly Your service request reference number is SST267706.
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Sharon M's update21 Feb 2024, 17:56
Reviewer Update
I finally left the Service provider and still waiting for the Billing department to allocate payments accordingly Your service request reference number is SST267706.