Account not debited

Im once again having problems getting connected with supersonic. I have been phoning since monday. I get debited 26th of every month and there was a problem with my bank account where my limit was exceeded so the payment didnt go through. All i want is for it to be debited again. I phoned since monday all assistants were very helpful except for one guy who just wants to be right and continued to waste my airtime by telling me i mus buy a voucher at pnp and i know im not on a prepaid package and i dont wanna do back to being on prepaid i just want my account to be debited as soon as possible so that i can be online again. But this guy really upset me because he didnt wanna listen to me and i asked him can i speak to someone who will assist me better so i rather put the phone down after he said again i must buy a voucher and then i had to phone again and a very nice lady helped me and i know theres only so much they can do so please supersonic can you just debit my account again so i can go online cause its causing me extra money having to now also buy data everyday