Account issues

Firstly, I want state I am EXTREMELY disappointed in Supersonic support and customer service. it is really sad to force me to log a Hello Peter complaint to resolve any type of issue. this is now the second complaint to resolve any issues I have with Supersonic, and this is the second to do with Account and billing issues. to Anyone who reads this complaint please steer clear form Supersonic. I do not believe that they care for their clients at all. rather go with Web or Afrihost.

initially when I wanted to move my line to the new premises the same provided was not in the new complex, so we had to go to a new provider. Supersonic PMO did not inform us of the moving FEE. then when we requested why this was done and what can be done as nothing was advised and only later saw this on the invoice. when we enquired about this matter, it was stated there is nothing that can be done. and we simply must PAY. after refusal to pay. I received a call from an Employee (name will not be mentioned here, but will be provided if asked). This employee said he would take this on and found out what happened and try to assist in getting this resolved. they asked me to send all comms regarding this enquiry to them. Then simply ignored all my update requests. now for almost I think 3 months.

now I found out we have been double billed for 1 month. after the silent upgrade to the line. with no prior comms as to why the line was changed. when I enquired about this there has been no formal comms regarding this from the initial day I asked about this. on the same call I requested why I have been double billed double for 1 month. no feedback was received after 1 week. I phoned in again and requested a formal case to be opened for both the invoice query and for the for the line upgrade. it has now been almost 3 weeks later with no feedback. every time the billing person states they will try and get feedback and phone me back. then nothing happens. Still no feedback today. Invoices and statement is still incorrect