Account issue. Poor service.

Item: Supersonic
Rating: 1
Author: Gregg T

My account was double billed when moving house.

I have chased a full recon and explanation since 5 April

Accounts dept has provided no feedback.

My account is now in arrears and at the risk of suspension.

Can someone at this company take accountability and deal with the issue. It's almost 4 months now.

Helpful (0)

Replies (2)

Gregg T's updateReviewer Update

25 Jul 2024, 11:13

ANY RESPONSE FROM SS????

Gregg T's update25 Jul 2024, 11:13

Reviewer Update

ANY RESPONSE FROM SS????

Gregg T's updateReviewer Update

15 Aug 2024, 19:22

So I get a mail from SS today saying my account has been suspended.

I was double-billed in March.

I have been chasing a recon and response for FIVE MONTHS.

I have phoned, Whatsapped, emailed, and posted here on Hello Peter.

NO REPLY. JUST A NOTICE OF SUSPENSION.

Pathetic.

Call me immediately, or I will be taking legal action against SS for the double-billing and loss of service for my business.

Gregg T's update15 Aug 2024, 19:22

Reviewer Update