Account incorrect. billing incorrect

My initial interaction already starts off on a bad note. as they loaded my contract incorrectly on my profile(luckily my fibre connection is on the requested speeds) i logged a query to change this. but it has almost been a month and nothing has been done. multiple escalations. multiple times requested that the managed phones me. But NOTHING. now today i have been told that my query has been resolved. nothing has changed. my profile still incorrect. my billing is also still wrong. cannot believe that i need to log a review here to try and get something fixed. looks like the idea of good customer service has gone out the window with this company.