ACCOUNT IN ''ARREARS''

Good Afternoon Carolyn

I trust you are well. I honestly don't know who to ask or where to go from here.

I would like to bring something to your attention since I am being ignored by the team at Supersonic.

Last Month I was notified that my account was in arrears and I was advised that someone will in contact with me.

Till date, not even one employee has reached out to me and I have been the one making contact with the Call Centre.

I've logged multiple tickets and not even one has been answered: Ticket: CC14.2501TRANSF_1071 - IGNORED Ticket: SST593411 - IGNORED Ticket: SST601381 - IGNORED Ticket: SST606712 - IGNORED Ticket: SST611158 - IGNORED Ticket: SST632939 - IGNORED Ticket: SST643056 - IGNORED

I phoned the Call Centre and I spoke to an agent, Originally the lady advised me that I need to send through the following POP's as no payment has been made: Nov24, Dec24, Jan25, Feb25. Once I sent them through, non of my emails has received a response.

I phoned the Call Centre again last week and then I was advised to send through the POP's for May24, Jul24, Sep24 and Jan25 (All of a sudden the month's changed). I've sent everything through to the agent and till date the account hasn't been updated.

I've sent multiple emails and there is no feedback.

I advised the agent that I recently bought a property and I can't afford for that huge amount to off my account as I have so many things to purchase and buy.

This morning an amount of R4 351.44 went off my account and because this amount went off my bond bounced back and I barely have money left in my account.

I advised the agent that all my POP's has my Account code listed however the accounts team has never linked them, so I am now being punished for an outstanding amount after the Accounts team failed to do their job.

I urgently need this money to reflect in my account as I have things to pay and then also advise what can be done about this?

IF my account was in arrears why would they allow me to open another contract if I owed money? That makes no sense.

You or the head of finance are more than welcome to give me a call on *** OR ***.

Regards Martin