MT
Mark T

1 reviews | Active since May 2018

03 Nov 2022, 12:03

Account Debited Again Months after Contract Cancelation

I canceled my contract with Supersonic at the end of 2021 as I was moving places. The contract was successfully canceled and billing was suspended.

I was surprised to find out this year that Supersonic had restarted debiting my account from July without a contract or agreement in place. I have not been a supersonic customer since the end of 2021 so I was surprised to find out that the account was debited. I have been trying to get back my money for the past month but still have not received the refund.

It is ridiculous that money can be debited randomly from an account months after the account was canceled and closed. What is even more irritating is that after been made aware of the issue Supersonic have still not processed the refund of what is essentially ****** money.

0
Replies (2)
Supersonic
Supersonic 's reply03 Nov 2022, 12:43
Official
Good day, Mark,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
Kindly be advised that I will be doing a follow-up with our billing department, and I will revert with feedback.
Kind regards,
CL
MT
Mark T's update08 Nov 2022, 12:27
Reviewer Update
It’s been over a month since I first notified Supersonic of the money that was ****** and have still not received any refund despite receiving confirmation that the money was debited, months after my contract was canceled, by mistake.

I have still received no response regarding the above message with feedback from the billing department.