GH
Goolam H
1 reviews | Active since Jan 2019
09 Dec 2023, 08:28
Absolutely Zero Support!
I have been trying to get a hold of the contact center but everytime I select technical support it says I have entered an invalid selection. My fibre cables were damaged when jhb water dug infront of my house to fix a leak. I cant get through to supersonic to log a ticket with vumatel for the past 3 days. This is absolutely ridiculous. I have absolutely no way of contacting Supersonic. The whatsapp bot is none the better! I am recieving absolutely zero support!!!
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Replies (5)
Supersonic 's replyOfficial
09 Dec 2023, 08:52Good morning, thank you for contacting Supersonic Fibre. We apologize for the type of service you have received
Our sincere apologies for the frustration and inconvenience caused.
Supersonic 's reply09 Dec 2023, 08:52
Official
Good morning, thank you for contacting Supersonic Fibre. We apologize for the type of service you have received
Our sincere apologies for the frustration and inconvenience caused.
GH
Goolam H's updateReviewer Update
09 Dec 2023, 11:14So that's it?no resolution just an I'm sorry? That's not good enough. Atleast get someone to give me a call because your response does absolutely but leave me back to where I was before I typed this review
GH
Goolam H's update09 Dec 2023, 11:14
Reviewer Update
So that's it?no resolution just an I'm sorry? That's not good enough. Atleast get someone to give me a call because your response does absolutely but leave me back to where I was before I typed this review
Supersonic 's replyOfficial
09 Dec 2023, 11:25Kindly provide your router serial number so that I can be able to check. As our system is offline and system migration is in progress.
Supersonic 's reply09 Dec 2023, 11:25
Official
Kindly provide your router serial number so that I can be able to check. As our system is offline and system migration is in progress.
Supersonic 's replyOfficial
09 Dec 2023, 11:31So that we will be able to log a case.
Supersonic 's reply09 Dec 2023, 11:31
Official
So that we will be able to log a case.
Supersonic 's replyOfficial
10 Dec 2023, 08:02Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team
Supersonic 's reply10 Dec 2023, 08:02
Official
Good day thank you for reaching out to Supersonic and our sincere apologies for the frustration caused. We will have a look into your account. Kind Regards Supersonic Team