Absolutely Zero Customer Service

I requested for my fibre line to be relocated in November 2022. Supersonic had a fantastic Black Friday deal running which I signed up for. My line at my new address was sorted out almost 3 weeks later after alot of back & forth. This process was not easy at all.

Anyways the line was up and running, then came the next problem which was the billing. I then received 2 x invoices for the month of December 2022 & I was debited for both those invoices! (The Black Friday package that I signed up for included the 1st 3 months subscription for free.)

Everytime I call the accounts dept to resolve this, I have to wait more than 10 minutes & not once was I successfully able to speak to a consultant. On the 24/12/2022 I wrote back via email to supersonic disputing the invoices, I received an automated response and was never contacted thereafter. I also used the WhatsApp platform to try and speak to a consultant & to date I have not received any contact from Supersonic. There is nobody that I can escalate this to & I feel ******.