1 reviews | Active since Jan 2021
Absolutely Useless
I am appalled! I order a product from them and was told that I need to make an up front payment to complete my order.
I then received the order by the internet connection isn't working. I called them and was asked to provide the SIM card number of the SIM card I ordered. I did and was told that the SIM card is not activated and was transferred to Customer Service.
The consultant I spoke to said that she will send it through for activation and someone will contact me within an hour to confirm that it has been activated. I waited hours and still nothing.
The next day I contacted them to find out what is going on and was then told that it couldn't be activated because no subscription was loaded and the consultant stated that she will send it to be loaded. When I asked about the time it will take, she told me she doesn't no how long it will take. I stressed that I need to know a time frame and wad told that her manager will call me to advise me on the turnaround time. I am still waiting for that call.
I then went onto Twitter and DM'd them and was told that the activation request/case was only created this morning which is a day after the consultant confirmed that she has sent it and it will be activated within in an hour.
The person on Twitter told me that they have sent it for activation and when asked how long will it take, I was met with a response stating that they don't how long it will take.
I have paid for something that I cannot use and I'm being told that they don't know how long it will take. Nobody knows how long will it take for me to use something I have paid for. Keep in mind that I have already paid in advance and my money was just taken but I am not getting what I paid for.
Nobody seems to know what they are doing and they are not committed to helping
Regards, Jean Pierre Sooful
My sincere apology for the delay in service and for any frustration caused by us.
Please note I will be in contact with the relevant departments so we can get this resolved.
Kindest Regards
Joshua
My sincere apology for the delay in service and for any frustration caused by us.
Please note I will be in contact with the relevant departments so we can get this resolved.
Kindest Regards
Joshua
And by when will this be resolved?
This is a need to know.
And by when will this be resolved?
This is a need to know.
It has been more than 2 to 4 hours. I have not received a call, email, Tweet, text message, none whatsoever. My issue has still not been resolved. When I asked your Twitter consultant how to go about canceling and getting a refund as I haven't been given anything to use, I was told to give 30 days notice.
So you mean to tell me, you don't have cooling off periods, I must wait 30 days after you have taken my money and not given me the service/product I signed up for.
You have given me nothing but excuses, a poor experience and insight into never dealing with your company ever again. It looks like that is what I paid for.
You tell me what to do as a consumer on the basis that you have taken my money, haven't given me my internet connection, I have reached out to you on three different platforms and get told nonsense, you are telling me to give you 30 days notice to cancel when you are sitting with my money and haven't given me my product, you are not dedicated to resolving my query.
Would you like me to sue?
It has been more than 2 to 4 hours. I have not received a call, email, Tweet, text message, none whatsoever. My issue has still not been resolved. When I asked your Twitter consultant how to go about canceling and getting a refund as I haven't been given anything to use, I was told to give 30 days notice.
So you mean to tell me, you don't have cooling off periods, I must wait 30 days after you have taken my money and not given me the service/product I signed up for.
You have given me nothing but excuses, a poor experience and insight into never dealing with your company ever again. It looks like that is what I paid for.
You tell me what to do as a consumer on the basis that you have taken my money, haven't given me my internet connection, I have reached out to you on three different platforms and get told nonsense, you are telling me to give you 30 days notice to cancel when you are sitting with my money and haven't given me my product, you are not dedicated to resolving my query.
Would you like me to sue?