Absolutely Terrible Service

Their service is absolutely pathetic. I logged a case to upgrade my line to a 50mbps line on the 17th of August, where I was told that the upgrade would take between 3-5 business days, fine I did not have an issue with that..

I called them back on the 26th of August because nothing happened and the line speed was still the same, I was told they are looking, I had to hold on to the line for hours so they can figure out what the f is going on and what went wrong.. After long discussions the one told me that the 50mbps line is not an available option and that is what is going on, fine, I told her to give me the next available option, which was the 100mbps line, they upgraded, after a few minutes I logged into my customer portal and you could see the selected package on the line is 100mbps line package.

Tested my line speed and the result to my disappointment was under 20mbps, at this point I was getting seriously edgy, I thought let me wait till the next day, still under 20mbps ..

Called them back on the 27th of August, complained, did speed test, etc .. just for them to figure out that on one of their portals that they login to, it shows a different package from another one they can login to, how the hell can a company be so *********** that your client does not even have the same package on all their systems? But in any case .. by the net day the line speed increased to a 50mbps line .. so we were half way there .. so now someone sitting on their lazy ass did not look at the notes on the case and see that it must now be a 100mbps line?!?!?! WHAT?!

So yesterday(01 September) I phoned them again!!!!!!!!!!! And I ask the technical support person, what do you see on the system my line speed should be, I get told no sir 40mbps down and 20mbps up, of course you can imagine how irritated and frustrated I am at this point, wishing I could climb through the phone! Incompetency is a real thing at supersonic!!!! So you can imagine it became a shouting match over the phone, in which I was told by a Ricky someone that it has been escalated to the Product Manager, a Miss Angie Nel and she or someone at there would get a hold of me once this has been resolved, and it would be within a few hours.

Well .. Today(02 September) it is still not resolved and no one has contacted me, AS A MATTER OF A FACT I HAD TO CALL THEMNOW at 13:00, just to give them my information for the f'ing 10th time I am sure and to no avail. I was once again told that it takes 24 hours to resolve the case and that sir you are now on the 22nd hour .. well really? You have 2 hours left!! and I am 100% sure it is not going to get fixed!

So well done supersonic, your client service, and service as a whole is up to s***!

Just for good measure I have added the hours spent on the phone with them below, waisted hours:

17 August (6 minutes, 4 minutes) 26 August (2 hours and 10 minutes) 27 August (35 minutes) 01 September (40 minutes) 02 September (15 minutes)