Absolutely shocking customer service!!!

Customer service is clearly a term that does not exist at your organisation. Full of empty promises, total lack of feedback and a total disregard to clients are just some of the frustrations I have experienced since initially making contact with you on the 15th October 2020.

Something as simple as changing banking details for my debit order proves to be the most difficult thing to do. I completed the debit order form as per your request on 15 October after I called in the same day and it was a total mess. I had to spend hours on the phone with your *********** staff members the whole of last week (from 26 October). I've also sent numerous emails requesting for feedback and nobody has responded to them.

I have spoken to many staff members and when they cannot answer you they blindly transfer me to another department without even telling me or they just simply drop the call on me. I have even spoken to a few mangers, Mel and Annaline and they were also very unhelpful. I am still waiting for Mel to get back to me since speaking to her on 26 October 2020. One can see why the staff adopt the attitude of not taking accountability and just transfers the your call while speaking because Anneline did exactly the same thing while I was speaking to her, she just transferred me to someone else. I find this extremely rude and totally unacceptable.

I finally managed to speak to somebody by the name of Reinhard Allister, at last I thought I found somebody that can help me and take some sort of accountability. Its been exactly a week since I have last heard from Reinhard even though I have been sent him at least 3 emails since then requesting feedback on my issues.

Reinhard I am still waiting for my refund of the as per your promise. I am also still waiting for you to take your debit order from my account for October which you said will happen on Saturday 31 October.

Hopefully I will receive some sort of feedback now because I dont know what to do anymore.

Warren