Absolutely poor and pathetic service

Hi Sandra

I appreciate you speedy response. I’ve used your whatapps service late last night and had a reply via chat. This is proving to be extremely frustrating as this is the second time in a week I’m doing this. I’m an doing the same things they asked me to do previous will long intermittent reply but nothing of value, I’m still experiencing extreme latency. It is definitely a connection issue and not wifi and I’ve even contacted century city connect who have assured me that they equipment is up and running.

Note that this is happening since last week and I’ve tried to speak to an actual agent but all I get the same voice recording on loop.

Please can a someone call me or give me the details to call an agent to have this fixed.

Thank you

Hi Sandra,

I received a courtesy message to ask if my problem was resolved. I did another speed-test to show that my problem has not been fixed and that my current speed is at 4mpbs. I received a response saying I’m on 10/10, this is not the case, I having been paying for 20mpbs. That was the speed I was receiving until recently and that is the contract I signed, why has this change and how? I never made any changes! I’ve have ask that this be looked into be some supervisor as the feedback is not acceptable

Thanks

To prove that I am correct, I have contacted century city connect who have verified that I have had a 20mbps line since 2017, I paid a reduced rate for 20mpbs as compensation for a number of issues I had. You took over from smart village honoring same contracts. You are more the welcome to contact them on *** or *** to verify what I have told your agents continuously And that it is true, furthermore you should have this information on record and clients should have to do the homework for you as a company.

Thank you, I have made many calls trying to get assistance, I would really appreciate some senior calling me as I have received any calls as yet.

My download speed is 0.51mpbs, this is absolutely ridiculous, I’m paying for a service and all I’m getting is excuses, supersonic is got to be the worst service provide and with the worst customer service Support currently! Pathetic

Today is past day 15 and I have only had feedback from a consultant who has escalated the issue but amazingly my problem is still not fixed and I haven’t not received a single call to let me know what is the issue, how long it will take or just a courtesy call to the client.

This has to be the worst service and customer experience I’ve had. I fully understand that we in crisis mode but there are plenty of other providers that have made provisions for off site support, including myself with my team as a front line worker. Again poor poor service!

Hi Sandra,

Thank you for reply but this issue is far from sorted out. The customer service and feedback has been truly pathetic, **** promises and it’s been over two weeks and there’s no fix to my problem. It is ridiculous!

I have logged a call over two weeks ago and up to now I have received the worst service and still no solution. Your customer service is non existent. Other service providers are doubling speeds, I have a 20mbps line and receiving 0.57mbps. This is absolutely ridiculous. Only **** promises, I wrote on hello peter and Sandra keeps on saying a senior consultant will call me, never happened. Im tired of the false promise and non customer service. I’m tired of complaining, I want my problem fixed, I’m paying for this service and I expect the service to be working!

No feedback from supersonic, no response to my emails, no phone call as Sandra promised and more **** promises from all staff members senior and technicians..it will be 3 weeks!

Hi Sandra

I can assure you that no one has called me, lets say they did tried and didn’t get a hold of me for some reason, there’s still my voicemail to leave a message and maybe leave a number so I could call back. Please understand Sandra that I wouldnt be posting on any platform if I received feedback Or some sort of indication that my problem is going to be fixed.

Im have been shouting out because I want my issue fixed, after three weeks there’s no resolution and you talking about a sms after you promise twice that a senior person will contact me.

Furthermore which sms, the one just saying that they working on my problem and “did no one contact you” or the one arguing after my speed which in 3 weeks i never can close to reaching.

This lack of service is really unprofessional, 3 emails recently to Michelle asking for feedback not one back. Why can’t you just pick up the phone???

3 weeks and no resolution or any reason of why this is happening or what you doing to solve the problem, it’s a great pity I can attached anything on here to show the WhatsApp, emails, Facebook comments and everything I’ve tried to get service. I tired of the hello peter replies pretending to have done something!

I make contact with CCC myself and see if they will be kind enough to assist me, thanks