AS
Albert S
1 reviews | Active since Apr 2022
12 Oct 2023, 20:09
Absolutely pathetic service by Supersonic
Absolutely useless service. My downtime the last year is probably more than 30 days. Each time the same story. PON flashing, then having to log a call with Openserve, something to do with the B number on my fibre box. You would think they would be able to solve the problem after 12 times, but NO! I work from home and this is really costing me financially.
Helpful (0)
Replies (3)0
Replies (3)
Supersonic 's replyOfficial
13 Oct 2023, 08:41Good day. I'm genuinely sorry for the recurring issues you've faced with your service. I understand the frustration and inconvenience this has caused, especially given your reliance on a stable connection for work. I want to assure you that we take your concerns seriously, and we are working diligently to resolve connection issues .
Your feedback is invaluable, and we appreciate your patience as we work to resolve this matter. If there's anything specific you would like to address or if you have further concerns, please don't hesitate to reach out to us on our WhatsApp line https://supersonic.co.za/contact-us/. We are committed to improving your experience.
Thank you for bringing this to our attention.
The Supersonic Team.
Supersonic 's reply13 Oct 2023, 08:41
Official
Good day. I'm genuinely sorry for the recurring issues you've faced with your service. I understand the frustration and inconvenience this has caused, especially given your reliance on a stable connection for work. I want to assure you that we take your concerns seriously, and we are working diligently to resolve connection issues .
Your feedback is invaluable, and we appreciate your patience as we work to resolve this matter. If there's anything specific you would like to address or if you have further concerns, please don't hesitate to reach out to us on our WhatsApp line https://supersonic.co.za/contact-us/. We are committed to improving your experience.
Thank you for bringing this to our attention.
The Supersonic Team.
AS
Albert S's updateReviewer Update
13 Oct 2023, 11:19Not sure how sorry you are after 12 times. Obviously you do not care about the individual customer. Yes, you can help as my fibre is again down for the last 24 hours with no resolution in sight. So how are you going to improve my experience with such bad service?
AS
Albert S's update13 Oct 2023, 11:19
Reviewer Update
Not sure how sorry you are after 12 times. Obviously you do not care about the individual customer. Yes, you can help as my fibre is again down for the last 24 hours with no resolution in sight. So how are you going to improve my experience with such bad service?
AS
Albert S's updateReviewer Update
14 Oct 2023, 08:37Please advise how do I get my fibre switched back-on? Asked 3 times for a senior relationship manager to call me, call centre puts me on hold and I just give-up after 10 min, but hey every month you take my money. Is itt's okay to take money for zero service? I call that *****ing. Really a furious customer. You messed-up the B number for the last year! I want a senior technician / relationship manager to call me.
AS
Albert S's update14 Oct 2023, 08:37
Reviewer Update
Please advise how do I get my fibre switched back-on? Asked 3 times for a senior relationship manager to call me, call centre puts me on hold and I just give-up after 10 min, but hey every month you take my money. Is itt's okay to take money for zero service? I call that *****ing. Really a furious customer. You messed-up the B number for the last year! I want a senior technician / relationship manager to call me.