Absolutely pathetic and constant lies

I regret having Supersonic as my ISP.

I picked up that on 22/07/2021 that I had no internet service. After spending hours on the phone (mostly waiting to speak to someone) I concluded that they simply are clueless. They kept on resorting to blame EVOTEL the provider of the fibre infrastructure.

Supersonic eventually dispatched a "technician" to my residence, only to conclude what I already know.. That I don't have internet connectivity. A rather brilliant deduction. He then proceeded to blame EVOTEL. I was informed that a case was logged and EVOTEL would be informed to investigate.

Each day I proceeded to call SUPERSONIC as they never ever return calls despite every single "superstar" - as they refer to themselves- promising to do so.

I then decided to contact EVOTEL directly, and although that is not the norm they assisted me regardless. On the 29/07/2021 the EVOTEL technicians arrived. I waited only three hours for them to be on site.

The technicians showed me what they were doing and found everything to be okay.

I then again phoned SUPERSONIC only to be fed the same lies. They were surprised when I said but EVOTEL confirms that all is okay on the fibre infrastructure side.

It has now been 7 days, phoning them every day, going through countless "s****ed" technicians, doing the same stock standard diagnostic routine (reset routers, login to router, setup manually) and asking to be put in contact with a manager. Nothing.

No one phones me back and apparently all managers are occupied elsewhere. Eventually they said they don't know what the problem is or what to do to resolve this. Hands in the air. As a customer I expect them to be proactive - what am I supposed to do about it you are the service provider.

I guess I'll have to wait 30 days and will probably not have internet during this time. As I have now canceled with SUPERSONIC. But I feel even the cancelation is going to lengthy process riddled with me having to call them. I wish I could just immediately switch from SUPERSONIC. I miss being able to browse the net and play online games with friends. All due to me not doing my due diligence checks before utilizing the essentially non service that SUPERSPONIC seems to pride themselves on.

But i have learnt from this experience and have contacted several other ISP's, and asking questions around my poor experience with SUPERSONIC.

Happy to say I'll be moving to RSAWEB. (Better deal, better network speeds and some freebies tossed in)