Absolutely Pathetic!!!!

I'm so tired of supersonic, I've been contacting them every other day for a whole month regarding the same issue about a claw back amount put on my account for an LTE router they picked up, and no one has managed to resolve this issue. I'm tired, I'm fed up, I am angry, and they just keep lying to you about what's happening on the case and no one calls you back after promising to call you back. I gave them the tracking number that RAM gave me as reference that the router was picked up on the 12th of May before my cancellation was due the 31st of May, and they are telling me that they can't confirm that the router was picked up but when i go to the ram tracking site i can see all the details on there site. They are a bunch of ***** and at this point I don't think they even know what they are doing. I'm tired of repeating myself to every single agent because apparently there are no comments or updates on my cases. I don't know what pathetic service you guys are running but we are at the point where we will take legal action against this company if this issue isn't sorted out. I will not have my fibre line suspended due to outstanding payment for an LTE router that you took from me.

I've been on the line with them for over an hour when some rude lady who was supposed to transfer my call to a supervisor put me back in the queue only to end up having to explain myself all over again to another agent. You people are wasting our time and money with your incompetence and innocent clients have to suffer because of your horrible service.

Please do not contact me unless it is to tell me that my issue has been resolved because I am sick of going around in circles with you people!! And note that I will be cancelling all my services with you and will make sure that no one in my line of network ever users Supersonic!!!!